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Terms and conditions

Despatch

UK

Delivery within the UK is free of charge, despatched by Special Delivery Post or by DHL express courier service.

Export · Western Europe

For orders less than £500 in value, below 1kg and under 1m in length; despatch will be by signed for air mail post at an additional cost. For orders less than £500, but greater than 1kg or over 1m in length; despatch will be by DHL at an additional cost. For orders more than £500, despatch will be by DHL at no extra cost.

Export · Outside Western Europe

Orders less than £100 will be subject to a £25 handling charge. Orders less than 1kg and under 1m in length would normally be shipped by signed for air mail post at an additional cost. However, for certain goods and destinations, despatch will be by express courier or air freight at an additional cost.

Normal despatch within 48 hours

Almost everything listed in our online catalogue is in stock and despatch is typically within 48 hours from receipt of order. However, on the rare occasion that an item is out of stock, a despatch forecast will be given. Every effort will be made to despatch the goods within this timescale, however, we shall not be liable in any circumstance for loss, whether direct or consequential, arising from a delay in despatch of the goods. For export orders, despatch will be conditional on our obtaining export licences or any other necessary governmental requirements.

Rush Shipments

If requested we can offer same day despatch, provided that an order is placed early during the day, preferably before 1pm.  For rush shipments we will send the goods by express courier and currently the minimum extra cost for such despatch is approximately £15 in the UK and for Exports £40 to £200 dependent upon weight, actual method of despatch used and country of destination.

Split Shipments

Whilst every attempt will be made to avoid split shipments, we reserve the right to split ship at our discretion.

Duplicate Orders

To help stop orders being duplicated, all orders that are confirmation of orders should be clearly marked “Confirmation of Order. Do Not Duplicate”.  We reserve the right to regard any confirmation order that is not marked accordingly as a separate order.

Quantities

For special orders we reserve the right to ship within ±10% of the quantity ordered, with a pro rata invoice adjustment.  For standard catalogue stock lines we would use our best efforts to supply the exact quantity ordered, however, the customer shall accept within ±5% of the quantity ordered, with a pro rata invoice adjustment.

Standard Packs

We will do our best to supply in the standard pack size, but where not possible we reserve the right to substitute alternative combinations of quantities to ship the quantity ordered.  Whilst every effort is made to maintain the standard pack sizes listed, from time to time changes are required and we reserve the right to alter the standard pack sizes without notice.

Continuous Lengths

If you require a continuous length of foil, ribbon or wire, please say so at the time the order is placed.  We reserve the right to supply in more than one length unless we have previously agreed to supply in one length.  For certain catalogue items continuous lengths are not available.